How long does it take to receive my order?
How can I determine the price of my Gallery Collection order?
How do I place my order?
How do I pay for my order?
Will my credit card information be secure?
How much is shipping and handling?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Can I make up my own custom greeting?
How do I check the status of my order?
What products do you offer?
Can you send me a catalog and/or some samples?
Can I download an order form?
What if I am not happy with my order?
What size are your Gallery cards?
Can I have any personalization or imprinting on my Assortment Box order?
Can I have my Holiday or All-Occasion card envelopes imprinted with my return address?
Do you ship internationally?
Holiday and All Occasion card orders will be shipped in 3 - 4 weeks. (Allow 2-7 days for delivery.) Please allow extra time for orders containing a logo, custom greeting or special type.
Assortment box orders will ship within 1 - 2 business days. (Allow 2-7 days for delivery.)
Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. If after viewing your price on the "Order Summary" screen, you do not wish to place your order, do not click the submit order button and your order will be canceled.
You may also contact us at 416-746-3400 between the hours of 9:00am - 5:00pm E.T. and one of our customer service representatives will be happy to provide you a detailed price quote.
In addition to ordering online, you can also place your order via one of the following methods:
|Phone:||416-746-3400 Monday thru Friday 9:00am- 5:00pm E.T.|
|Toll Free Fax:||1-800-465-3400 (24 hours a day)|
We accept American Express, Visa, and MasterCard. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.
If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.
|Phone:||416-746-3400 Monday thru Friday 9:00am - 5:00pm E.T.|
|Toll Free Fax:||1-800-465-3400 (24 hours a day)|
Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.
Yes, we can include your logo, trademark, or special type for a $30.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow an additional week to normal processing time. You will be prompted to upload your artwork on the Customize Your Order screen.
Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes grayscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS5 (.eps, .ai, .pdf), Adobe® Photoshop CS5 (.psd, .tif). Alternate Programs - Adobe PageMaker 7.0 Plus, Microsoft Word 2003, Microsoft Publisher 2003 and Microsoft PowerPoint 2003. Please include all fonts used.
Yes, we can include up to 4 signatures for a $30.00 one-time charge (if positioned in the standard imprint area) on the initial order. For more than 4 signatures there would be an additional charge of $80.00 (this consists of a one- time $40.00 plate charge plus a $40.00 setup charge which would apply when used on subsequent orders).
Simply complete your order and email us with your order # and request a signature layout be sent to you. Allow additional time for orders with multiple signatures to be processed.
Once your order reaches production, you will receive a notification via e-mail or fax that will show the scheduled ship date for your order. Please allow 3-7 days for delivery. If you have any questions regarding the status of your order, please contact us.
Currently we offer Holiday and All-Occasion cards, Calendar Cards, Photo Cards, Birthday, All-Occasion, Sympathy, Thank You, Anniversary, Get Well and Holiday Assortment boxes, Metallic Gel Pens, Embossed Envelope Seals and our Correspondence Note Cards.
If there is a product you are looking for, we would love to hear from you. We take all suggestions seriously and if there is enough demand for a particular design or product we would consider adding it to our line in the future. You can email us your feedback at firstname.lastname@example.org.
Please note that our entire product line is available to view and order on-line. You can request our Holiday and/or All-Occasion catalog package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Catalog and Sample Request page.
Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money. Please e-mail us at email@example.com. Include your order # and a brief explanation of the reason for your dissatisfaction. A customer service representative will contact you within 2 business hours.
Yes, we do accept orders from outside of Canada. US customers can visit our US website at http://www.gallerycollection.com. Customers within the United Kingdom can visit http://www.thegallerycollection.co.uk.
For all other countries, we currently cannot process these orders online, so please email us at firstname.lastname@example.org with your order and/or questions. You can also fax us at 201-641-7694. All prices will be quoted in US dollars.