Frequently Asked Questions
How long does it take to receive my order?
How can I determine the price of my Gallery Collection order?
How do I place my order?
How do I pay for my order?
Will my credit card information be secure?
How much is shipping and handling?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Can I make up my own custom greeting?
How do I check the status of my order?
What products do you offer?
Can you send me a catalog and/or some samples?
Can I download an order form?
What if I am not happy with my order?
What size are your Gallery cards?
Can I have any personalization or imprinting on my Assortment Box order?
Can I have my Holiday or All-Occasion card envelopes imprinted with my return address?
Do you ship internationally?
How long does it take to receive my order?
Holiday and All Occasion card orders will be shipped in 3 - 4 weeks. (Allow 2-7 days for delivery.) Please allow extra time for orders containing a logo, custom greeting or special type.
Assortment box orders will ship within 1 - 2 business days. (Allow 2-7 days for delivery.)
How can I determine the price of my Gallery Collection order?
Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. If after viewing your price on the "Order Summary" screen, you do not wish to place your order, do not click the submit order button and your order will be canceled.
You may also contact us at 416-746-3400 between the hours of 9:00am - 5:00pm E.T. and one of our customer service representatives will be happy to provide you a detailed price quote.
How do I place my order?
In addition to ordering online, you can also place your order via one of the following methods:
| Phone: | 416-746-3400 Monday thru Friday 9:00am- 5:00pm E.T. |
| Toll Free Fax: | 1-800-465-3400 (24 hours a day) |
| Mail to: | The Gallery Collection Prudent Publishing Company Ltd. 3625 Weston Road #21 Weston, Ontario M9L 1V9 |
How do I pay for my order?
We accept American Express, Visa, and MasterCard. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.
If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.
| Phone: | 416-746-3400 Monday thru Friday 9:00am - 5:00pm E.T. |
| Toll Free Fax: | 1-800-465-3400 (24 hours a day) |
| Mail to: | The Gallery Collection Prudent Publishing Company Ltd. 3625 Weston Road #21 Weston, Ontario M9L 1V9 |
Will my credit card information be secure?
All transactions are run through a Secure Socket Layer (SSL) and are highly protected. In addition, we maintain our high security levels by deploying packet filtering routers (firewalls) and reverse caching servers. The content and database servers are located on interior networks, and are not directly visible from the Internet.
How much is shipping and handling?
Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.
Can I have my company logo imprinted?
Yes, we can include your logo, trademark, or special type for a $30.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow an additional week to normal processing time. You will be prompted to upload your artwork on the Customize Your Order screen.
What are the artwork requirements when submitting logos?
Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes grayscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS5 (.eps, .ai, .pdf), Adobe® Photoshop CS5 (.psd, .tif). Alternate Programs - Adobe PageMaker 7.0 Plus, Microsoft Word 2003, Microsoft Publisher 2003 and Microsoft PowerPoint 2003. Please include all fonts used.
Can I include signatures in my card imprint?
Yes, we can include up to 4 signatures for a $30.00 one-time charge (if positioned in the standard imprint area) on the initial order. For more than 4 signatures there would be an additional charge of $80.00 (this consists of a one- time $40.00 plate charge plus a $40.00 setup charge which would apply when used on subsequent orders).
Simply complete your order and email us with your order # and request a signature layout be sent to you. Allow additional time for orders with multiple signatures to be processed.
Can I make up my own custom greeting?
We can imprint your customized greeting inside of
your cards for an initial charge of $80.00. This charge consists of a
one-time $40.00 plate charge and also a $40.00 setup charge that would
apply each time the plate is used on future orders. Please allow
additional processing time for orders with a new custom greeting.
During Step 2 of the order process, select “Z1” as your greeting code.
Type your greeting in the lines provided (they will automatically
appear after you select “Z1”). Your imprint will also appear in the
Order Summary page before you submit your order, however keep in mind
that it may not appear exactly as you entered it.
If you have a custom greeting already on file with us, you can indicate
that on this screen as well. Simply check off the box stating that you
already have a custom greeting on file with us and continue with your
order. A $40.00 setup charge will apply.
A customer service representative will contact you if there are any questions.
How do I check the status of my order?
Once your order reaches production, you will receive a notification via e-mail or fax that will show the scheduled ship date for your order. Please allow 3-7 days for delivery. If you have any questions regarding the status of your order, please contact us.
What products do you offer?
Currently we offer Holiday and All-Occasion cards, Calendar Cards, Photo Cards, Birthday, All-Occasion, Sympathy, Thank You, Anniversary, Get Well and Holiday Assortment boxes, Metallic Gel Pens, Embossed Envelope Seals and our Correspondence Note Cards.
If there is a product you are looking for, we would love to hear from you. We take all suggestions seriously and if there is enough demand for a particular design or product we would consider adding it to our line in the future. You can email us your feedback at info@gallerycollection.ca.
Can you send me a catalog and/or some samples?
Please note that our entire product line is available to view and order on-line. You can request our Holiday and/or All-Occasion catalog package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Catalog and Sample Request page.
Can I download an order form?
You can download and print an order form by clicking on the following links:
Holiday and All-Occasion Cards Order Form
Assortment Box Order Form
What if I am not happy with my order?
Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money. Please e-mail us at info@gallerycollection.ca. Include your order # and a brief explanation of the reason for your dissatisfaction. A customer service representative will contact you within 2 business hours.
What size are your Gallery cards?
Our Holiday, All Occasion and Assortment Box cards have an impressive card size of 5 1/2 X 7 7/8 inches closed.
Can I have any personalization or imprinting on my Assortment Box order?
No. Because this product is pre-printed and pre-packaged, there is no personalization available. All cards are imprinted with an appropriate pre-selected greeting (except for the Museum Masterpiece note card and Thank You cards, which are blank inside).
Can I have my Holiday or All-Occasion card envelopes imprinted with my return address?
Your return address can be imprinted on your
envelope flaps in the same color ink or foil as your card imprint. We
can accommodate approximately 45 letters and spaces per line. Maximum 4
lines.
Ink: Add $13.00 setup plus 6˘ per envelope to your net (after discount) price.
Foil: Add $16.00 setup plus 11˘ per envelope to your net (after discount) price.
Do you ship internationally?
Yes, we do accept orders from outside of Canada. US customers can visit our US website at http://www.gallerycollection.com. Customers within the United Kingdom can visit http://www.thegallerycollection.co.uk.
For all other countries, we currently cannot process these orders online, so please email us at support@gallerycollection.com with your order and/or questions. You can also fax us at 201-641-7694. All prices will be quoted in US dollars.